About

Lulu Guo

Chicago · lulu.guo.go@gmail.com

UX Designer with 5+ YOE translating complex domain logic into intuitive experiences. Expert at distilling intricate workflows into scalable solutions that balance multifaceted stakeholder needs from discovery to developer handoff.

My background pairs a Bachelor of Fine Arts in Industrial Design with a Master of Science in Information (HCI/UX). I design the way I was trained to build products: clear structure, honest materials, and interfaces that work under real constraints.

Download PDF resume

Experience

  • Aug. 2022 - Present · Chicago, IL

    UX Designer · Northern Trust

    • Lead design and prototyping efforts for digital banking products, ensuring alignment with business goals.
    • Conduct discovery sessions, user research, and competitive analysis to identify user pain points.
    • Create high-fidelity prototypes and document specifications in Figma for accurate developer implementation.
    • Maintain and evolve the design system, consolidating patterns across teams for consistency and efficiency.
    • Provide mentorship and contribute to team development through training and collaboration initiatives.

  • Aug. 2021 - Jul. 2022 · Ann Arbor, MI

    Industrial Engineer · Consumers Energy

    • Designed app architecture and Figma prototypes for PowerApps, enabling automation of internal workflows.
    • Partnered with developers to implement automation projects, saving 5,250 hours annually.
    • Led project planning and facilitated Agile sprints and retrospectives.
    • Conducted user testing and provided consultation to improve tool usability and adoption.

  • Sep. 2019 - May 2020 · Ann Arbor, MI

    UX Designer · University of Michigan

    • Redesigned a medical dictionary platform to support low-literacy users in understanding complex medical terms.
    • Conducted stakeholder interviews and usability research to shape design strategy.
    • Implemented search and request features to enhance user accessibility.

  • Mar. 2019 - Jul. 2019 · Qingdao, China

    UX Engineer · Qingdao Zhongrui Chelian Electronic Technology

    • Designed and tested a multifunctional mobile app for the Internet of Cars.
    • Reviewed and documented product flows to enhance usability.

Research

  • May 2020 - May 2021

    Principal Investigator

    University of Michigan Ann Arbor

    Self-driven academic research studying public health order resistance during COVID-19 in the U.S.

    • Conducted virtual interviews and gathered 800+ surveys via Dynata (Research Data & Analytics company).
    • Synthesized qualitative and quantitative data using affinity diagrams and R Studio.
    • Identified key behavioral factors causing resistance to formulate systemic solutions.
    View research paper

Education

  • University of Michigan Ann Arbor

    Master of Science in Information (HCI/UX track)

    Sep 2019 - Apr 2021 · GPA 3.94

  • University of Illinois Urbana-Champaign

    Bachelor of Fine Arts in Industrial Design

    Sep 2015 - May 2018 · GPA 3.70

Skills & tools

Research & analytics

  • Quantitative & Qualitative Research
  • Contextual Inquiry & Interview
  • Competitive Analysis
  • User Journey Mapping
  • Usability Testing
  • Heuristic Evaluation
  • Data Analysis (Affinity Diagrams & R Studio)
  • Survey Design (Qualtrics & Dynata)

Design & systems

  • Design Systems (Maintenance & Governance)
  • High-Fidelity Wireframing
  • Rapid Prototyping
  • Storyboarding
  • Information Architecture
  • Interaction Design

Development

  • Accessible Web Development (WCAG)
  • Agile Project Management
  • HTML + CSS
  • Python
  • SQL (Data Querying)

Tools

  • Figma
  • R Studio
  • Tableau
  • Power BI
  • Adobe Creative Suite
  • Axure
  • InVision
  • Sketch